Wild@Heart Adventure respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.
By using this website, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal information when you:
Fill in contact or enquiry forms
Subscribe to newsletters or updates
Book tours, training, or services
Communicate with us via email, WhatsApp, or social media
The information collected may include:
Full name
Email address
Phone number
Location
Riding experience or preferences
Any message or enquiry you submit
We may also collect non-personal data such as browser type, device, pages visited, and time spent on the site for analytics purposes.
2. How We Use Your Information
We use your information to:
Respond to enquiries and requests
Provide quotes, bookings, or services
Send relevant updates or marketing communications
Improve our website and customer experience
Comply with legal or regulatory obligations
Your information is only used for legitimate business purposes related to Wild@Heart Adventure.
3. Protection of Personal Information (POPIA)
Wild@Heart Adventure complies with South Africa’s Protection of Personal Information Act (POPIA). We take reasonable steps to secure your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who assist us in operating our website or delivering our services, provided they agree to keep your information secure and confidential.
We may disclose information if required by law or legal process.
5. Cookies
This website may use cookies to enhance browsing experience and analyse website traffic. You can disable cookies in your browser settings if you prefer.
6. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
Request access to your personal information
Request correction or deletion of your data
Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.