Privacy Policy

At RackXpert, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or request our services.

1. Information We Collect

When you contact us through our website, phone, email, or WhatsApp, we may collect the following information:

Full name

Phone number

Email address

Vehicle make and model

Any additional information you choose to provide in your inquiry

2. How We Use Your Information

We use your personal information solely for the following purposes:

To respond to your inquiries about our roof rack products and services

To provide you with quotes and product recommendations

To schedule and coordinate on-site installation appointments

To communicate with you regarding your order or service request

To improve our customer service and website experience

We will only contact you in relation to RackXpert services based on your request for information or quotes.

3. Information Security

Your personal information is securely stored on RackXpert's cloud servers. We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

4. Information Sharing

We do not sell, trade, rent, or share your personal information with any third parties. Your data remains confidential and is used exclusively for the purposes outlined in this policy.

The only exceptions to this policy would be:

If required by law or legal process

To protect the rights, property, or safety of RackXpert, our customers, or others

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

Access the personal information we hold about you

Request correction of any inaccurate information

Request deletion of your personal information

Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us at [email protected] or +27 71 404 9887.

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website. You can disable cookies in your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

RackXpert

147 Deodar St, Pomona AH
Kempton Park, 1619
South Africa

Email: [email protected]
Phone: +27 71 404 9887
Business Hours: Monday - Friday, 8:30am – 4:30pm